Q: Is this a Zero Gravity
chair? Some would define them as Zero Gravity as they
put the body in a horizontal position. This helps to distribute
the body weight evenly, thereby reducing the strain on muscles
and bones. They are however not Zero Gravity in the sense
that the feet are elevated higher than the heart.
Q: Is there a manual alternative,
like on the other Stressless® recliners with Power? There
is no alternative of manually operating the functions, all
functions are motorized.
Q: Are these chairs available
with battery? Yes, battery is available as an add-on.
Q: If I order a chair with
battery, will it be assembled when I receive it? Yes,
the battery will be assembled from the factory if it is ordered
at the same time as the chair. It is also easy to assemble
if it is ordered as an addition later.
Q: How is the battery recharged?
The Recharging of battery is done with the standard power
supply. Same connection point as with direct power.
Q: How often will the battery
need to be recharged? Estimated 150 cycles. When the battery
is 94% discharged it sends out a buzz sound. For the sake
of security and lifetime of the battery, it will take about
13 hours to fully charge the battery. The battery is located
inside the mechanism on top of the swivel plate.
Q: Can the chairs use battery
from another supplier? No third party batteries should
be used. UL962 and all safety tests are done with the Stressless
battery. A product with another battery will not be in compliance
with UL 962. Do not modify the product by using other batteries.
Other use is only permissible with written permission from
the manufacturer. The manufacturer does not assume liability
for damages which result from disregarding this provision.
Q: What kind of battery
do we use? It is a lithium ion battery, delivered by Kintec
Solutions (25,2V, 4000 mAh).
Q: Is it possible to adjust
the angle of the headrest and leg rest individually? Yes.
Q: What size of person are
these chairs suitable for? Both Stressless models are
available in three sizes. The difference lies both in the
width of the seat and the height of the chair (including rotation
point for lumbar- and head support). The swivel can also be
ordered in different heights, for adaption of seat height
in all three sizes. People come in so many shapes and sizes
and we will not give any recommendations on person heights
for each of the sizes.
Q: What is the weight limit
for a person sitting in these chairs? 130 kg / 286 lbs.
Q: Do the chairs have 360-degree
Q: What kind of mechanism
is used in these chairs? The Stressless motion glider
mechanism is developed in collaboration with Leggett&Platt.
Patent pending. This is the first high leg / bottom free /
pedestal mounted glider on the market.
Q: Who supplies the motor
and mechanism? Kintec Solutions supplies the electrical
system. The mechanism is from Leggett & Platt.
Q: Does Streslsess have
an extended guarantee? Stressless has a 10-year warranty
on the internal mechanism, 5-year warranty on electrical parts,
motor, heating and massage, and 2-year warranty on the battery.
Q: Are there different bases
available? There is only one base design available for
Stressless® Max and Mike, and it is called Moon base. It's
disc shaped, available in brushed steel or beech (8 stain
colours - the same as for Stressless® recliners). Note that
this is not the same base as the Disc base for Stressless®
Sam and Scott.
Q: Which leather covers
are available? A: All colors in the Paloma and Pioneer
Q: What can we do if the
chairs stop working like they should? First try to unplug
the chair and plug it back in. If this does not work, try
resetting the control panel by following these steps: " Press
the HOME-button and the leg rest extension button at the same
time for about 9 seconds until it starts flashing. " Unplug
the chair and plug it back in. " Run a full cycle by pressing
the "Home" button for 30 seconds until the chair stops moving.
If unplugging or resetting the chair don't work the chair
must be handled by service personnel.
Q: The chairs stop rocking
as I recline. Is there something wrong with the chair?
When you recline the back you come to a point where the rocking
will affect the stability of the chair. A specially designed
locking feature locks the glide motion as the ottoman opens.
Allowing you to recline further with the ottoman active.
Q: Where are Stressless®
Max and Mike manufactured? The chairs and the steel base
are developed by the Stressless® product development department
in Norway, in cooperation with Kintec and Leggett&Platt. They
are manufactured at the IMG plant in Thailand. The wood base
is manufactured at the Tynes plant in Norway.
Q: The gliding and swiveling
motions are unique - what creates that motion? The rocking
movement is created by front and rear swing links with sealed
precision ball bearings installed on each end of the swing.
A specially designed locking feature locks the glide motion
as the leg rest opens. The swivel action comes from the tapered
lock swivel column.
Q: Does the swivel have
return-to-front? The swivel does not have return-to-front.
With the leg rest extended, a return-to-front function would
always turn the chair to defined "front" position, which could
be annoying if the person sitting in the chair needs to face
a different angle.
Q: What is the recommended
distance from wall in reclined position? Going from upright
to reclined position the chair needs approximately 20 inches/
50 cm from wall to have clearance for the back. In total recline
position the gliding function is locked. The clearance to
the wall is no more than a few inches to make sure the headrest
can operate freely.
Q: What happens if you lose
your phone between the seat and arm? The seat frame is
fastened to the armrest. This gives no clearance between the
seat and arm, so the phone will be stopped by the seat. The
armrest is not moving relative to the seat.
Q: How long does it take
to adjust the chair? From upright to TV-position, approximately
11 sec. From TV-position to sleep position 4 sec. From sleep
position to HOME (fully upright position) approx. 9 sec.
Q: Where are the motors
placed? The motors are placed inside the mechanism in
the back foam. They are accessible if service is needed and
can be replaced by trained personnel.
Q: How can the maintenance
of electronics be done, and is there an opportunity for replacement
in the field? Replacement of all electronic components
can be done in the field by trained service personnel.
Q: Are there adjustment
kits or other ways to adjust the seat height? There are
four swivels available, in the following heights: S: 94,5
mm/3,6 inches M: 112,5 mm/4,4 inches L: 132,5 mm/5,2 inches
XL: 152.5 mm/6 inches All swivels can be used on any of the
three sizes of recliner to increase or decrease the seat height.
The seat height listed is with a swivel in the corresponding
size (S chair with S swivel etc.).