Ekornes 10 Year Limited Parts Warranty.
Ekornes guarantees the internal mechanisms of the Stressless
Recliners for a period of 10 years from the date of purchase.
The 10 year guarantee covers the Plus-system and the internal
metal frame, including the metal springs and gliding system.
It does not cover damage to leather or woodwork or any faults
or damage caused by the use of the product other than in accordance
with the manufacturer's recommendations, as well as any faults
or damage arising from any repairs made by any persons not authorised
by the manufacturer. The standard warranty is for parts only.
For Parts and Labor you can add a 5 Year In-Home Parts and Labor
Warranty for $249. Years 6-10 would be for parts only if purchasing
the 5 year extended warranty.
*10 year Warranty: The 10 year warranty covers the Plus
system and the internal metal frame and springs, including the
*5 year Warranty: The 5 year warranty covers the wooden
laminate base for the chair and ottoman, including the swivel
ring as well as all the foam and interior padding in the chair
and ottoman. Exclusion: any damage from fluids penetrating through
the upholstery. Please note that some deformation and indentation
in padding is considered normal and is part of a break-in process.
*1 year Warranty: The 1 year warranty covers the leather
upholstery including stitching and zippered assemblies. Exclusions:
fading and color-fastness, or roughness caused by hear or sunlight.
Any damage caused by failure to clean and maintain regularly,
or by use of chemicals,cleaners or conditions not recommended
by Ekornes. Any damage caused by spills of food, drink or any
liquids. Any damage caused by saturation with sweat or other
body fluids. Please note: leather is a natural product. It requires
regular maintenance to insure long wear and to retain its appearance.
Natural markings such as scars and insect bites from barbed
wire or other abrasions such as stretch marks and folds in the
skin and from other sources are not considered defects.
General Exclusions: Any damage caused by moving, alteration,
unauthorized repair, abuse and negligence. This warranty is
extended only to the original purchaser. Ekornes reserves the
right to repair or replace the defective merchandise in part
or completely. All warranty claims must be processed through
the original retailer. The guarantee is only valid when registered
within six months of purchase.